Escalation Level 01

In Case of Any complaints/grievances with service of Bank customer may contact Branch.

Authority: Branch Manager

Contact Details: Concerned Branch Manager.

Branch Details:

Main Branch   : 08192-272540/272541

Chowkipet Branch : 08192-272543           

Narasaraja Road Branch : 08192-272544

P J Extension Branch : 08192-272546

Devaraj Urs Layout Branch : 08192-272547

Honnali Branch : 08188-251905

System: Customer may submit complaint Letter or drop complaint in Complaint/Suggestion Box or may attend customer meet and express which will be recorded. Branch Manager will acknowledge the complaint and address if the issue is at Branch level. In Case issue is unresolved at Branch level he may contact next authority and coordinate to address the issue.

Escalation Level 02

If the issue/complaint is not resolved within 15 days from the date of receipt of complaint at Branch

Customer may contact the Nodal Officer at Head Office.

Authority: Nodal Officer at Head Office.

Contact Details: The Davangere Urban Co-operative Bank Ltd., Head Office, Post Box no.217, Near Gandhi Circle, Poona Bangalore Road, Davangere – 577002.

Telephone: 08192-272540/272541

System: Complaint may be received either directly from the customer or may referred by the Branch Manager. Nodal Officer at Head Office shall immediately examine and try to resolve wi7thin 7 days of the receipt of the complaint. Nodal Officer will also acknowledge the complaint to customer.  

Escalation Level 03

If the issue or complaint is not resolved within 7 days from the date of referring to Nodal Officer. The Matter will be escalated to CEO/General Manager.

Authority: Chief Executive Officer/General Manager.

Contact Details: The Davangere Urban Co-operative Bank Ltd., Head Office, Post Box no.217, Near Gandhi Circle, Poona Bangalore Road, Davangere – 577002.

Telephone: 08192-231155

System: CEO will re-examine the issue refer to him by customer or by the Nodal Officer and takes steps to address the issue.